What They Didn’t Teach Me In School About Being a User Researcher

Chelsey Louise Glasson
The Startup
Published in
7 min readJun 1, 2020

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Photo of five papier-mâché lightbulbs of different color, with the fifth one swinging away from the other four.
Photo credit: iStock

Graduate school taught me the basics of conducting user research, but little about what it’s like working as a user researcher in the wild. I don’t blame my school for this. There’s little publicly-available career information for user researchers, in large part because companies are still experimenting with how to best make use of our talents.

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Chelsey Louise Glasson
The Startup

User researcher, writer, and future UX attorney. Author of Black Box: A Pregnancy Discrimination Memoir.